When Your Health Care Provider Fails The Patients Part 5 of 5

What Can You DO When Your Health Care Providers Management Lies To You

Every patient of a health care provider deserves to be treated with respect. What happens when your attending physicians treatment is exemplary but when you need information outside of your physicians control the management of your health care provider gives you the “run around” and even lies to you. This is the case of some of the management personnel of Fairview Health Services.
No longer are physicians in control of your total health care. They must, at times, push patient through like a cattle milking operation except to the management “milk” is the number of patients the physicians see and how much management is charging for those visits.
I requested a copy of all my medical records for a specific purpose, as I suggest all people do and have previously said, seeing what is in your medical records are actually, in my opinion, is, as if not more important than your credit file. At first the director at Fairview Health Services was cordial and accommodating and when I though they only had to go back 6 years she corrected me and stated, “You do have a right to get copies of records going back as far as we have them. So we will add the older records into the CD that we are making, no charge.”
I did receive a CD with some of my medical records and information but not all the records and information I requested. I sent her a list of known missing items and then she started with excuses and tried to put me off. I believe she was hoping I was one of these farm cattle and would not know the difference between alfalfa and weeds when it came to what she was trying to feed me.
The last direct correspondence that I received from this director of Fairview Health Services pertaining to my requests of receiving my medical records stated “Medical Records: Fairview has provided you with complete information that constitutes your “designated record set” and therefore we have no addition information to provide you from other systems”. Well that is a surprise to me since I listed out several records and information that was missing from “my right to get copies of records going back as far as we have them. It should be noted I have been going to Fairview Health Services or the health care provider for nearly 3 decades. Guess it is easier for management to lie or mislead patients then to keep their word and help a patient in need.
If you have recently or never requested your medical records I would strongly suggest that you do so, soon. You will find out many interesting things about your previous medical treatment that you may never know or have forgotten about. It will also give you some insight to your health care provider.
I just hope you will not find out the hard way like I did with Fairview Health Services management, it is easier to lie than it is to do a job they said they could do.

All information is based on any or all of the following; My opinion, my experience with health care providers, my interpretation of conversations, written correspondence, or other forms of communication. This information does NOT reflex other people or companies opinions or reflections. All Rights reserved

When Your Health Care Provider Fails The Patients Part 4 of 5

Does Your Health Care Provider Hide Information from Patients

Health care providers have tried to eliminate personnel and say that by making it easier for patients to have access to medical information as well as make appointments and request refills of medication through a program called MyChart.
Fairview Health Services has such a program that is supposedly to make a patient’s information readily available to the patient. By Fairview Health Services own admission the MyChart program they use contains only a very small portion of what is needed for a patient or someone that helps the patient with their medical needs. I found this out the hard way. I compare this lack of information to going in and purchasing a new car from an auto dealer and when you go into the dealership to pick up the car it has no engine, transmission, backseat, rear window, and three tires are missing. Yes it is a new car but in my opinion is as worthless as a screen door in a submarine. So is only having access to only a portion of one’s medical information.
So why would a health care provider hide a patient’s medical information from the patient? Fairview Health Services has not answered that question and I wonder if maybe they are hiding something because what is hidden might be problematic for them. I find it critical to anyone with a medical condition to be able to review and discuss their medical records with people they trust, like family, close friends, and or other professionals in the patient’s life. So why only give a small portion of one’s medical information.
Maybe Fairview Health Services should rename their MyChart program, How We Save Money by Not Hiring People, or OurChart We Let You See What We Want You To, or maybe Order Medicine or Make an Appointment but Everything Else Is off Limits. For patients that only need to schedule an appointment, send the doctor a question, or order refills, the MyChart program will fill the bill but for someone who needs actual medical information it fails miserably.
Patients need information on upcoming appointment, insurance payments, lab results, and a host of other relevant information of a patient’s medical care. Not having all the information available forces a patient to call their health care provider and Fairview Health Services like most business has the press one for English, two for whatever, press whatever for this department or that department. If you are lucky to speak to someone and not have to leave a message they more likely will transfer you and by the time you get transferred a few times you are angry and it shows in your voice and either you get hung up on or you get put on hold. Do you really wish to start with the press one for English routine again? Maybe if an investment in people that truly care about their job and you as a patient were hired instead of the investment in a MyChart program that gives inadequate medical information to you, a health care provider like Fairview Health Services would have happy patients. Just a thought.

All information is based on any or all of the following; My opinion, my experience with health care providers, my interpretation of conversations, written correspondence, or other forms of communication. This information does NOT reflex other people or companies opinions or reflections. All Rights reserved

When Your Health Care Provider Fails The Patients Part 3 of 5

How Does Your Health Care Provider Treat Their Employees and Why Should You Care

This question may not even be on your mind but it should. How they treat their employee will directly affect how you are treated as a patient. Take as an example Fairview Health Services. Fairview has a slogan, “We are Fairview”.
When talking too many current and former employees about things, like a slow computer system holding up a patient registration, the sarcasm is evident when an employee says this while waiting and trying to apologize for the slowness of the computer system. Because I knew and still know a number of good employees and if I make this statement to them when they seemed stressed, they just smile in a manner that does not show that “We” is something they wish to be associated with, in my opinion.
Companies strive to be a top work place in this state. Companies take great care in developing employee surveys in order to better judge their weaknesses and strengths. I am familiar with a number of questions Fairview Health Services asks, and frankly with all the past and current employees I have made idle conversation with the questions asked set Fairview Health Services up for failure. My best guess is that a person has much better odds of winning the Powerball Lottery than the employees voting Fairview Health Services of making it in the top 5,000 companies in Minnesota.
Every company has its problems and its good employees and not so good employees. Some employees will drink the corporate Kool-Aid down in one gulp smile and then get out the pom-poms. Some will try to sip the Kool-Aid while trying to look happy but remain skeptical because of the ever changing atmosphere that creates an atmosphere of fear. There are many employees that just want to hang on to the job they are doing for their own reasons.
From the top level of management, orders are given and the people at the bottom are expected not only to abide by these orders but shut up and smile and say how much they like the daily changing of orders. Say something and you risk you not only your employment but your well-being.
The competition for being one of the top 100 companies is great but it is all the employees working to make things better that succeed in being named as one of these companies.
When so many different departments and the employees of those departments, like many at Fairview Health Services, are put between a rock and a hard place by management it affects the way patients are treated by people in those department. It is not my job so I will pass this person to someone else, it is easier to lie to this person than actually answer their question or help them, or even just ignore them or their request so that they go away.
It is a few people at the bottom of the food chain in any medical provider that continue to do the things that keep patients coming back. When too many of the caring employees leave and the remaining people show their uncaring attitudes aka “I have to have my job so I will drink the Kool-Aid and keep my mouth shut” then it is time to look someplace else for a medical provider that has your best interests at heart.

All information is based on any or all of the following; My opinion, my experience with health care providers, my interpretation of conversations, written correspondence, or other forms of communication. This information does NOT reflex other people or companies opinions or reflections. All Rights reserved

When Your Health Care Provider Fails The Patients Part 1 of 5

When Your Health Care Provider Goes Rogue

When you have a medical disability you would want the best medical services that you can afford. Sometimes it is necessary to have someone help you with going to and from the medical facility but many times it is just as necessary to have someone understand the medical procedures and what you need to do. In the latter cases you may decide to give another party a proxy in order for them to ask questions, look into your medical needs, or even accompany you to an appointment.
What happens when your medical provider refuses to honor the proxy you signed and provided to them, or is selective in who they allow to utilize the proxy to view any and all of your medical records that would help you maintain reasonable health. Fairview Health Services is just that type of organization. They pick and choose what medical information a proxy holder may or may not utilize.
It should be understood that there are a few restrictions that even a patient cannot view or receive in their own medical records and this pertains to anything that might involve mental health records that could be harmful to the patient if released.
Otherwise a patient or their proxy holder has the right to view any and all medical records that pertain to the patient and their medical information. Without having this ability a patient’s health can and often does suffer. It does not matter to Fairview Health Services that patients suffer because of their refusal to a proxy holder or even allow a proxy holder the legal right to review any and all medical records that a patient requests the proxy holder to assist the patient with.
There are rules on the federal and state level that pertain to the protection of patient information but there are also provisions in federal and state regulations that allow any patient to provide their medical provider with very specific allowance to a third party, proxy holder, the ability to view limited or all a patient’s medical records. Fairview Health Services does not care, they believe they have the right to restrict access to any or all of a patient’s medical records from anyone that has a legitimate reason to review these records.
Examples where Fairview Health Services has restricted access to a legitimate proxy holder, reviewing upcoming schedule appointment in or for the patient to understand when and where they are required to be to receive treatment, reviewing insurance payments because the patient is confused about charges that are occurring, or even reviewing previous appointments because more information is needed by the patient.
You may wish to discuss in detail, with your medical provider about how they handle proxies, especially if you are currently using Fairview Health Services because there have been numerous instances where proxy holders are penalized or restricted for their use of their proxy rights.
Do you really want your medical condition(s) to deteriorate because your medical provider utilizes the same tactics as Fairview Health Services?
It is especially important for people with children between the ages of 13 and 18 to have the children sign a proxy otherwise medical providers will refuse to discuss medical information with you. Fairview Health services does this all the time. It is also important for people who are taking care of or assisting their elderly parents or other elderly people to make sure a proper proxy is on file with the patients’ medical provider and the proxy holder fully understand their rights and what they medical provider will and will not provide them. Hopefully your medical provider does not use an ever changing determination like Fairview Health Services does.

All information is based on any or all of the following; My opinion, my experience with health care providers, my interpretation of conversations, written correspondence, or other forms of communication. This information does NOT reflex other people or companies opinions or reflections. All Rights reserved

When Your Health Care Provider Fails The Patients Part 2 of 5

When Your Health Care Provider Fails to Provide Medical Information

In today’s world nearly everything is done and stored electronically. I remember years back when people were hired to scan documents and records into a database in order to have an easier storage and retrieval system with a lot less room. Thousands of hours were devoted to getting rid of excess paper and storage space. This also made it easier and faster for a company to locate records they were in need of.
Medical facilities were no exception. What really happened to all you medical records? Request a copy of your medical records and find out. That is unless your medical records are at Fairview Health Services. Then it may be that records are missing, or even misfiled as in copied into someone else’s medical records.
There are times that medical facilities have a right to charge, for some records, at a specific amount per page. But in today’s world when nearly everything is an electronic records and if done correctly a quick search for a name, or patient number is placed into a computer and the data transferred over to an encrypted CD. Time factor for even for 30 years’ worth of records should be 5 minutes or even less. For a caring medical provider this should be done free of charge and the records should be a complete record of what medical treatment, prescriptions given, schedules made and schedules kept, insurance billing information, and anything related to your medical needs. Not at Fairview Health Services you get some of your records and then you get excuses and then you are told that they are going to charge you if you want more information. I only wonder what they or any company is trying to hide when these type of statements are made. Are my records missing? Could they have been scanned into someone else’s medical records? Is there a danger that a medical doctor that is treating a patient may not have important medical information pertaining to a patient’s health because something is not in the records or a mistake by the medical facility, is trying to be covered up?
Requesting your medical records is probably more important than requesting your credit file. Making sure both contain accurate information is crucial but one would be a nuisance to be wrong the other could be life threating. Not having your complete medical records or have someone else’s medical records mixed in with yours could easily result in costly treatments that were not necessary, mistreatment or mismanagement of your medical needs, or even continued pain and suffering on a patients part because of the lack of caring on a medical providers part.
Knowledge by you and the person you trust can not only make getting the right medical treatment less stressful but can also in some instances be a lifesaver. If, like Fairview Health Services, your medical provider says one thing and then changes their mind and creates a hostile situation because you asked to have a copy of all your medical records sent to you or your proxy holder say something to someone. The information and the life you might save could be yours.

All information is based on any or all of the following; My opinion, my experience with health care providers, my interpretation of conversations, written correspondence, or other forms of communication. This information does NOT reflex other people or companies opinions or reflections. All Rights reserved